User Experience

We’re deep into self service. I’m now responsible for the user experience. We use many applications – PeopleSoft HRMS, internally developed applications for compensation and talent, other vendor’s products for recruiting, time and attendance and more. There aren’t many standard processes. There are multiple service centers. Is this a headache or a green field?

It looks like I’m going to travel to a number of cities in the UK, Germany, Japan, Singapore, Australia, Latin America and the US to run focus groups and usability sessions with HRs, managers and employees. I’d like to hear what you’d like someone like me to ask. What would you like to have changed? What should we fix? What should we never, never do?

Thanks for your input!